In short: Remote hands is agreed physical work performed by Virgo Networks at the datacentre. A precise task, clear success condition and safe rollback make the request faster and reduce risk.
Suitable examples
- Reading indicators, labels, serial numbers or console messages.
- Connecting a supplied console or network cable.
- Powering or resetting equipment after explicit authorisation.
- Replacing an agreed component or moving a cable according to a documented plan.
- Receiving or preparing approved equipment for collection.
Describe the request
Include the rack or service identifier, device and port labels, exact action sequence, expected result, maintenance window, customer-impact risk and rollback instruction. Attach a labelled diagram or photograph when several similar ports or devices are involved.
State authority clearly
Identify which actions are authorised, particularly power-off, hard reset, disk removal, cable disconnection or configuration changes. Provide an available technical contact who can answer questions during the work.
Scope and charges
Virgo Networks will confirm whether the task is feasible, what preparation is required, and whether time or materials are chargeable before non-emergency work begins.
Completion evidence
Ask for the final indicator state, console output or cabling confirmation needed to verify success. Then check application monitoring and update the ticket promptly if the result differs from expectation.
