Articles
How do I add an authorised user or contact?
In short: Invite each person as their own Client Area user and grant only the permissions they...
How do I change account, billing or domain contact details?
In short: Your Client Area owner, authorised users, billing contacts and domain registrant...
How do I enable two-factor authentication?
In short: Two-factor authentication (2FA) adds a one-time code to your password. Enable it...
How do I open an effective support ticket?
In short: One clear ticket with the service identifier, exact symptom, timestamps and evidence is...
How do I reset my Client Area password?
In short: Use Forgotten Password on the Virgo Networks Client Area login page. The reset link is...
How do I upgrade, downgrade or cancel a service?
In short: Open the service in the Client Area to see available upgrade or downgrade options. Use...
How do invoices and failed payments work?
In short: View invoices under Billing in the Client Area. Automatic charges use the applicable...
I received a technical, security or renewal warning email — what should I do?
In short: Do not ignore an unexpected warning, but do not use its links until you have checked it...
I think my mailbox has been compromised — what should I do?
In short: If a mailbox sends messages you did not create, its password or a connected device or...
I’ve paid, but my invoice or service has not updated
In short: If your bank or payment provider shows a payment but WHMCS still shows an invoice as...
What happens when a domain or hosting service expires?
In short: Domains and hosting services have separate renewal dates. Pay renewal invoices before...
Where do I check incidents and planned maintenance?
In short: Check the Virgo Networks Network Status page for known incidents and planned...
