Articles
Can I ship hardware or parts to the datacentre?
In short: Yes, hardware and parts can be shipped to the datacentre, but open a support ticket and...
Can I use a power splitter in my colocation rack?
In short: A commercially manufactured two-way power splitter may be permitted on a colocation...
Can Virgo Networks install equipment or parts for me?
In short: Yes. Virgo Networks can carry out agreed physical installation or component work. Open...
Can a third-party engineer attend the datacentre?
In short: Yes. An authorised third-party engineer may attend to service customer equipment, but...
Do I need VLAN tagging on my colocation port?
In short: In most colocation handovers, the customer-facing network port is untagged and no VLAN...
How do I arrange a datacentre visit?
In short: Datacentre visits are by prior arrangement. Open a Datacentre support ticket with the...
How do I remove equipment from the datacentre?
In short: Arrange and authorise equipment removal through a Datacentre ticket before...
How do I respond to disk, RAID or hardware alerts?
In short: Treat disk, RAID and hardware alerts as early warnings. Identify the exact component...
How do colocation power allocations work?
In short: Keep the measured and expected load within the contracted power allocation and the...
What should I include in a remote-hands request?
In short: Remote hands is agreed physical work performed by Virgo Networks at the datacentre. A...
Which speed and duplex settings should I use?
In short: Unless your order states otherwise, colocation network ports operate at 1 Gbit/s, full...
