Articles
Do I need VLAN tagging on my colocation port?
In short: In most colocation handovers, the customer-facing network port is untagged and no VLAN...
How do I configure IPv4 and IPv6 on a server?
In short: Configure only the IP addresses, prefix lengths and gateways assigned to the service....
How do I create and manage cron jobs in SiteWorx?
In short: Create scheduled tasks in SiteWorx under Hosting Features > Cron Jobs. Use an...
How do I enable a free SSL certificate?
In short: Shared and reseller hosting includes free Let’s Encrypt certificates. AutoSSL will...
How do I open an effective support ticket?
In short: One clear ticket with the service identifier, exact symptom, timestamps and evidence is...
How do I recover from an SSH lockout?
In short: Use the browser console for a VPS or IPMI console for a dedicated server when SSH is...
How do I redirect HTTP to HTTPS and fix mixed content?
In short: Install and verify the SSL certificate first, then configure one permanent redirect...
How do I reinstall or rebuild a server safely?
In short: Reinstalling or rebuilding a server normally replaces its operating-system disk and can...
How do I respond to disk, RAID or hardware alerts?
In short: Treat disk, RAID and hardware alerts as early warnings. Identify the exact component...
How do I secure a new Linux VPS?
In short: Secure a new Linux VPS before putting customer data or a public application on it....
How do I use IPMI safely?
In short: IPMI or another out-of-band management interface lets you reach a dedicated server even...
How long do DNS changes take to propagate?
In short: DNS changes are published quickly by the authoritative server, but recursive resolvers...
I received a technical, security or renewal warning email — what should I do?
In short: Do not ignore an unexpected warning, but do not use its links until you have checked it...
I think my mailbox has been compromised — what should I do?
In short: If a mailbox sends messages you did not create, its password or a connected device or...
My website is down — what should I check?
In short: First establish whether the problem affects one page, one website, one service or...
Understanding email bounce messages and delivery failures
In short: A bounce is the receiving or sending system's explanation of why a message was delayed...
What do HTTP 403, 404 and 500 errors mean?
In short: A 403 response means access was refused, a 404 means the requested path was not found,...
Where do I check incidents and planned maintenance?
In short: Check the Virgo Networks Network Status page for known incidents and planned...
Which speed and duplex settings should I use?
In short: Unless your order states otherwise, colocation network ports operate at 1 Gbit/s, full...
Why am I not receiving email?
In short: If email is not arriving, check the exact recipient address, mailbox quota and Spam...
Why aren’t my website contact-form emails arriving?
In short: A working mailbox does not prove that a website form successfully generated and sent a...
Why can’t I send email?
In short: Use authenticated SMTP with the complete email address as the username. For Virgo...
Why is my email being marked as spam?
In short: Check authentication, content, sending reputation and recipient-side filtering. A...
Why is my website slow?
In short: Measure where the delay occurs before changing settings. Test from more than one...
