In short: Shared and reseller hosting includes free Let’s Encrypt certificates. AutoSSL will normally request a certificate after the domain points to the hosting server; you can also request one from SiteWorx.
Before requesting a certificate
- The domain must be added to the correct SiteWorx account.
- Its DNS records must resolve to the hosting server.
- Include both the bare domain and
wwwname if both should be secured. - Allow DNS changes time to propagate before retrying.
Request a certificate in SiteWorx
- Sign in to SiteWorx.
- Go to Hosting Features > Domains > Manage.
- Select the shield icon beside the domain.
- Select Generate All With Let’s Encrypt.
- Choose the primary and additional domain names.
- Use Staging first when diagnosing a problem. If that succeeds, repeat using Live to obtain a trusted certificate.
Check that it worked
Open every hostname included in the certificate using https://. Confirm that the browser reports a valid certificate and that images, scripts and stylesheets also load over HTTPS. A valid certificate does not automatically correct mixed-content links inside a website.
If issuance fails
- Confirm the A and AAAA records point to this hosting service.
- Check that the hostname is present in SiteWorx.
- Review the Let’s Encrypt log under Administration > Logs.
- If a proxy or CDN is involved, confirm it is not preventing validation.
If the option is missing or the failure is unclear, open a support ticket with the domain and the complete validation error.
Further reading: InterWorx: Manage SSL certificates in SiteWorx.
Warning emails may refer to a different certificate
A vendor warning may concern a website TLS certificate, an app-signing certificate, an API credential or a developer account. These are not interchangeable. Use I received a technical, security or renewal warning email — what should I do? to identify the affected asset before acting.
