Articles
Domain names, DNS, hosting and email: what is the difference?
In short: A domain is the name people type, DNS tells devices where services are, hosting stores...
Getting started with NodeWorx reseller hosting
In short: NodeWorx is the reseller-level control panel. Create a reusable SiteWorx package first,...
Getting started with a shared hosting account
In short: Your shared hosting account is managed through SiteWorx. Start by checking the account...
Getting started with your VPS
In short: A Virgo Networks VPS gives you dedicated virtual resources, IPv4 and IPv6 addressing,...
Getting started with your dedicated server
In short: A dedicated server provides exclusive physical hardware, root or administrator access,...
How do I arrange a datacentre visit?
In short: Datacentre visits are by prior arrangement. Open a Datacentre support ticket with the...
How do I create a database, user and use phpMyAdmin?
In short: Create the database and a separate database user in SiteWorx, grant only the...
How do I create or manage a mailbox?
In short: Create and manage hosted mailboxes in SiteWorx under Hosting Features > Email >...
How do I install and secure WordPress?
In short: Install WordPress with Softaculous when it is available in SiteWorx, then update it...
How do I log in to webmail?
In short: Open webmail from SiteWorx and sign in with the complete email address and that...
How do I open an effective support ticket?
In short: One clear ticket with the service identifier, exact symptom, timestamps and evidence is...
How do I remove equipment from the datacentre?
In short: Arrange and authorise equipment removal through a Datacentre ticket before...
How do I reset my Client Area password?
In short: Use Forgotten Password on the Virgo Networks Client Area login page. The reset link is...
How do I transfer a domain to Virgo Networks?
In short: Order the transfer through the Virgo Networks Client Area before changing anything at...
How do I upgrade, downgrade or cancel a service?
In short: Open the service in the Client Area to see available upgrade or downgrade options. Use...
How do I upload a website using SFTP or File Manager?
In short: Use SiteWorx File Manager for browser-based uploads or SFTP when shell access is...
How do SPF, DKIM and DMARC work?
In short: SPF identifies permitted sending systems, DKIM adds a cryptographic signature, and...
How do colocation power allocations work?
In short: Keep the measured and expected load within the contracted power allocation and the...
How do invoices and failed payments work?
In short: View invoices under Billing in the Client Area. Automatic charges use the applicable...
How do mailboxes, aliases, groups and catch-all addresses differ?
In short: A mailbox stores messages and has a password; an alias forwards one address to another;...
How long do DNS changes take to propagate?
In short: DNS changes are published quickly by the authoritative server, but recursive resolvers...
How should I back up a VPS or dedicated server?
In short: Unless a managed backup product is explicitly included in the order, maintaining...
What happens when a domain or hosting service expires?
In short: Domains and hosting services have separate renewal dates. Pay renewal invoices before...
What is IPv6?
In short: IPv6 is the newer Internet Protocol addressing system. It provides a vastly larger...
What is a domain name, and why do I need one?
In short: A domain name is the memorable address people use to reach a website or email service....
What is the difference between disk space and bandwidth?
In short: Disk space is stored data; bandwidth is data transferred over the network. They measure...
What should I include in a remote-hands request?
In short: Remote hands is agreed physical work performed by Virgo Networks at the datacentre. A...
Where do I check incidents and planned maintenance?
In short: Check the Virgo Networks Network Status page for known incidents and planned...
Which hosting service should I choose?
In short: Choose the least complex service that comfortably meets your technical and operational...
Why should I use IPv6?
In short: IPv6 makes your service directly reachable from modern IPv6 networks and reduces...
