In short: Open webmail from SiteWorx and sign in with the complete email address and that mailbox's password. Virgo Networks hosted email uses Roundcube for browser access.
Open webmail
- Sign in to SiteWorx for the hosting account.
- Go to Hosting Features > Email > Webmail.
- Open the webmail login page.
- Enter the complete address, such as
name@example.com, and the mailbox password. - Select Roundcube if a webmail choice is displayed.
If login fails
- Confirm that the address is a mailbox, not merely an alias or forwarder.
- Reset the mailbox password under Hosting Features > Email > Mailboxes.
- Type the complete address as the username.
- Check that the mailbox is not suspended and the hosting account is active.
After a password reset: Update every mail application and device using that mailbox. Repeated attempts with an old saved password can trigger security controls.
Webmail and mail applications use the same mailbox
Reading or deleting a message in webmail will normally be reflected in IMAP applications. If an application uses POP3, its local copy and deletion behaviour may differ.
Further guidance
See the official InterWorx guide to logging in to webmail and our email server settings.
