In short: Use the settings below for email included with Virgo Networks shared and reseller hosting. Your username is your complete email address.
| Purpose | Server | Port | Security |
|---|---|---|---|
| Incoming mail (IMAP, recommended) | shared.virgo-networks.net | 993 | SSL/TLS |
| Incoming mail (POP3) | shared.virgo-networks.net | 995 | SSL/TLS |
| Outgoing mail (SMTP, recommended) | shared.virgo-networks.net | 587 | STARTTLS |
| Outgoing mail (SMTP alternative) | shared.virgo-networks.net | 465 | SSL/TLS |
Authentication settings
- Username: your complete email address, such as
name@example.com - Password: the password assigned to that mailbox in SiteWorx
- SMTP authentication: required; use the same username and password as incoming mail
Recommended: Choose IMAP if you read mail on more than one device. IMAP keeps messages and folders synchronised with the server. POP3 is mainly suitable when one device downloads and manages the only copy.
Common setup problems
- Enter the full email address as the username, not only the part before
@. - Enable authentication for the outgoing SMTP server.
- Use port 587 with STARTTLS first. Port 25 is intended for server-to-server delivery and should not be used for a mail client.
- Use
shared.virgo-networks.netexactly as shown to avoid certificate-name warnings. - If receiving works but sending does not, check that the client is using the SMTP settings above rather than an ISP mail server.
If setup still fails, open a support ticket and include the device, mail application, exact error and whether the problem affects sending, receiving or both. Please never send us the mailbox password.
Further reading: InterWorx: Configure an email client.
