Articles
Domain names, DNS, hosting and email: what is the difference?
In short: A domain is the name people type, DNS tells devices where services are, hosting stores...
Email server settings
In short: Use the settings below for email included with Virgo Networks shared and reseller...
How do I configure SPF, DKIM and DMARC in SiteWorx?
In short: In SiteWorx, configure SPF, DKIM and DMARC under Administration > Mail Options. If...
How do I create or manage a mailbox?
In short: Create and manage hosted mailboxes in SiteWorx under Hosting Features > Email >...
How do I log in to webmail?
In short: Open webmail from SiteWorx and sign in with the complete email address and that...
How do SPF, DKIM and DMARC work?
In short: SPF identifies permitted sending systems, DKIM adds a cryptographic signature, and...
How do mailboxes, aliases, groups and catch-all addresses differ?
In short: A mailbox stores messages and has a password; an alias forwards one address to another;...
I think my mailbox has been compromised — what should I do?
In short: If a mailbox sends messages you did not create, its password or a connected device or...
Understanding email bounce messages and delivery failures
In short: A bounce is the receiving or sending system's explanation of why a message was delayed...
What are IMAP, POP3 and SMTP?
In short: IMAP and POP3 receive email; SMTP sends it. For most people, IMAP with authenticated...
Why am I not receiving email?
In short: If email is not arriving, check the exact recipient address, mailbox quota and Spam...
Why aren’t my website contact-form emails arriving?
In short: A working mailbox does not prove that a website form successfully generated and sent a...
Why can’t I send email?
In short: Use authenticated SMTP with the complete email address as the username. For Virgo...
Why is my email being marked as spam?
In short: Check authentication, content, sending reputation and recipient-side filtering. A...
