In short: Use Forgotten Password on the Virgo Networks Client Area login page. The reset link is sent to the user's registered email address and expires, so use the newest message promptly.
Reset your password
- Open the Client Area login page.
- Select Forgotten Password.
- Enter the email address used for your Client Area user.
- Complete any security question or verification step shown.
- Open the newest reset email and choose a long, unique password.
- Sign in and confirm two-factor authentication remains enabled.
If the message does not arrive
- Check Spam and quarantine folders.
- Confirm you entered the user's login email, which may differ from a billing contact address.
- Wait briefly and request one new reset rather than repeatedly generating links.
- Make sure your mailbox is still accessible.
Protect reset links: Virgo Networks will not ask you to send us the reset link, your password, an authenticator seed or a current one-time code.
If you no longer control the email address
Open a support request from a known authorised contact where possible. We will need to verify authority over the account before changing access details.
Further guidance
WHMCS documents the standard password-reset process.
