In short: Yes. Virgo Networks can carry out agreed physical installation or component work. Open a support ticket before sending parts or scheduling downtime.
Information to provide
- The service, rack or server identifier.
- The exact work required and the desired outcome.
- Make, model, serial number and compatibility details for each component.
- Any shutdown procedure, maintenance window and customer-impact information.
- How the parts will arrive and how replaced parts should be handled.
Before work starts
We will confirm whether the request is within scope, what access or outage is required, and whether charges apply. Back up important data and confirm that the operating system can tolerate the planned hardware change.
Compatibility remains important: Supplying a part does not guarantee that it is suitable for the server. Provide the full hardware details so compatibility and the rollback plan can be considered in advance.
