In short: Yes, hardware and parts can be shipped to the datacentre, but open a support ticket and receive the delivery instructions before dispatching anything.
Before shipping
Tell us the service or rack identifier, courier, tracking number, expected arrival date, number of packages and a clear description of the contents. Wait for the ticket response containing the correct address and labelling instructions.
Package preparation
- Use packaging suitable for the weight and value of the equipment.
- Label every package exactly as instructed so it can be matched to your account.
- Do not include passwords or sensitive recovery details inside the shipment.
- Insure high-value equipment and retain the serial numbers.
Storage and collection
There is no charge for receiving an expected consignment. Unclaimed consignments may be returned to the sender after five working days. Storage or handling fees may apply when equipment is left for longer than five working days without prior approval.
Delivery is not installation: If you want us to fit, cable or configure the equipment, agree the scope in the support ticket before it arrives.
